Product Pricing

a. Uniform pricing: a unified pricing policy is applied to all our products.

b. Any price variation is subject to change for seasonal or promotional activity.

c. Bundle offers are set prices and will not be isolated.

Once your order has been accepted, this represents an agreement between you the purchaser.

The purchaser is sole responsibility for this order. Cash payments are made directly to the delivery representative upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by Delivery charges are calculated depending on the location. Any delivery charges or any other fees will be displayed clearly in your Order Summary.

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

The customer is liable to pay by cash upon delivery any extra charges the seller might charge as a result of the “Special Request” placed by the customer.

You may cancel the order if the delivery time exceeded the stores delivery promise time; your paid amount will be refunded back to your account.

The customer order cancellation is limited to a maximum time of 10 minutes from the time of placing the order.

The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

The customer would be requested for additional delivery time or reimbursed by the store in case of facing the inconvenience of a missing or out of stock item (Reimbursement applicable only for out of stock item and is subject to the stores own reimbursement policy).

Credit or Debit cards used in placing orders through the online payment gateway on (Phamapal store) website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.


For more information please call our customer help line at +971 4 397 6712